90% of my interactions with government and business entities go like this.

THEM: "You did not follow the rules. Please start the process over from the very beginning and -- "

ME: "No, fuck you. Your rules are stupid but I already followed them. Here is the proof."

THEM: "Oh. Okay. Here you go."

You can solve so many problems once you break through to a real human being, which is why they don't want you to do that, and once they stop trying to get rid of you to lighten their own workload.
And I hate having to pull this "let me speak with your manager" bullshit but it's just necessary a lot of the time because front line workers never have the authority to do anything except repeat the phone script at you.
Life would be a lot easier for everyone if it wasn't standard policy to stonewall people from accessing benefits and services.
Like, it's bad enough when corporations turn everything into rent-seeking but government gatekeeping of public goods is just fucking infuriating.
@gwynnion I can't click like hard enough.