@flamecat @zkamvar yeah personally the switch was possible for me because I was laid off during a bad economic time when nobody in my area was hiring IT people, so I applies to various jobs including this one. I wouldn't have quit IT to work there because of the money difference, but now that it happened I'm happy with it!
I didn't know if I would be any good in customer service jobs either, but seems like it actually fits me! (or at least, this one fits me, I'm sure there's some customer service jobs which I would be miserable in)