Hey, EU-savvy friends. Vueling lost my baggage on a recent trip. I'm trying to file a claim with them, but the only path to do so is via their chatbot, which only produces this error:
> Sorry, this page doesn't exist. You can access all our Virtual Assistants on our Customer Services Centre
How do I open a complaint with the EC about this?
@pluralistic Depends on the country, as the EC is unlikely to be responsible for this. In Germany the "Verbraucherzentrale" would help. Given they sit in Spain, not sure what applies there - I guess the place to file a complaint is https://portal-cec.consumo.gob.es but I am not sure.
Practically though, the chatbot is not the only way. Send an email, a letter, or even a (yes, really) fax. A good keyword to find usable addresses is "imprint" or "Impressum".
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@pluralistic Did some more digging. Spanish law too requires a working email address (and no autodenyer). Did you get a PIR number at the airport when you reported the loss?
Other than that, in addition to the above, the best way to contact the company is so called Burofax whatever that is. You can also direct complaints for specific cases like this to the AESA which is responsible for airline passenger rights.
Retorical questions...
Have you gone to an airline rep or office at an airport? One that is personneled by humans?
Or a travel agent for the airline?
Or perhaps a hotel concierge (who may have had to do this before)?
Do you have a pitchfork and a torch?
Or is that in your luggage?
Vueling acc to wikipedia is spanish. What were your endpoints?
The thread says that you have a Dutch phone number.
Well, this is an intrigueing moment in the history of enshitification.
Your endpoint wasn't Brazille, perhaps, was it. I mean the movie, not the country.
Cory Doctorow
divVerent
ideaPDish