zdwApple randomly closes bug reports unless you "verify" the bug remains unfixed
Author must not have worked in enterprise software before.
That's a classic trick where the developer will push back on the bug author and say "I can't reproduce this, can you verify it with the latest version?" without actually doing anything. And if it doesn't get confirmed then they can close it as User Error or Not Reproducible.
Of course, the only way to counter this is by saying "Yes I verified it" without actually verifying it.
Hi, bigcorp employee getting showered with tickets here.
I don't have enough time in the day to deal with the tickets where the reporter actually tries, let alone the tickets where they don't.
If I tell you to update your shit, it's because it's wildly out of date, to the point that your configuration is impossible for me to reproduce without fucking up my setup to the point that I can't repro 8 other tickets.
I think that's entirely dependent on the workload the company is placing on their support staff. If Apple decides the techs should be handling 10 tickets at once, then the techs have a choice:
1. Tell everyone to update their shit, and close tickets if they don't.
2. Waste several hours per day uninstalling and reinstalling 10 versions of the same program.
One of these will allow you to close lots of tickets immediately, and handle the remaining ones as efficiently as possible. Yay! Good job, peon! You get a raise!
The other approach will result in a deep backlog, slow turnaround times, and lower apparent output from management's perspective. Boo! Bad job, peon! You're fired!