zdwApple randomly closes bug reports unless you "verify" the bug remains unfixed
I recognize that this is annoying from a user perspective, but I do understand it. Not all bugs are easily reproducible (and even if they are 100% reproducible for the user, it's not always so easy for the developers). Also sometimes you make a change to the code that you think might be in a related area, and so sometimes the most "efficient" thing is just to ask the user to re-test.
When I close an old bug that is not actionable, I do feel bad about it. But keeping the bug open when realistically I can't really do anything with it might be worse.
A company like Apple should have complex enough tools to perfectly capture system state at the time of the bug so that they can reproduce it
That’s easy enough. The hard part is doing so without capturing a bunch of email, messages, and other private data that happens to be in memory at the time.
Ignorant question, if privacy didn’t matter and they had an atomically identical machine, would there still be plenty of edge cases where it was the printer or the Wi-Fi causing the issue?
In any case I would have said it sounds difficult on every front
I don't work at Apple, so I can't comment on that. But that doesn't always help. There's been plenty of times where I have a full HAR file from the user and I can clearly see that something went wrong, but that doesn't always mean I can reproduce the issue. (I recognize a HAR file doesn't represent the complete state of the world, but it's often one of the best things a backend developer can get)
Reminds me of this Raymond Chen Microsoft blog post:
https://devblogs.microsoft.com/oldnewthing/20241108-00/?p=11...
