northernlights6d ago

Asked LA Fitness to cancel my membership, they offered to freeze it for $10/month instead

https://lemmy.today/post/49865820

Show threadZamboni_Driver6d ago

You’re not understanding what they are saying. They are not refusing to cancel the membership, they are just putting one more option in front of you before you cancel.

Just respond back to this saying you do want to proceed with cancellation and it will be cancelled…

A reason why someone may choose to just freeze their membership is that the price of new memberships has increased and they know that they will be going back eventually. It may actually be a better choice to freeze and keep your current rate if you plan to go back later and the different in price for a new membership is more than $10 a month more expensive.

Show threadKatana3145d ago
Nope. The demand was made clearly, and they did not do it. This is a refusal. Even if you want to frame it as a road bump, it is one that can readily be misconstrued as a wall; and either way is absolutely illegal.
Show threadZamboni_Driver
It’s so clearly not a refusal. It is absolutely not illegal to offer alternatives to cancelling before cancelling. Is it annoying to have to send an extra email to finish cancelling? Mildly sure.
Mar 24 at 6:02pmWeb
Show threadMniot5d ago

Maybe Katana is somewhere with stronger consumer-protection laws than the USA. It’s not possible to make judgements about legal/illegal without at least knowing the jurisdiction.

We can say for sure that it’s obnoxious and unethical.