My mother-in-law is constantly complaining about her computer. It's an Apple under a year old. She just called me with a "wifi" problem.
There is no problem with her wifi.
There is no problem with her internet.
There is no problem with her computer hardware.
The problem is all in software that doesn't work with octogenarian style computer use. Windows get hidden under other windows when she stands up. She saves webpages to her desktop and the javascript breaks. Etc.
I hate how bad things are