Three counties recently went live with AI in their 911 dispatch centers.
Oneida County. Chula Vista. Onondaga County.
All different vendors. All the same conclusion: language barriers and cognitive load are breaking dispatchers — and AI is the tool they're reaching for.
Oneida went live with real-time translation in 33 languages. Two-way texting with callers. Livestream video from phones to the dispatch screen.
Chula Vista added real-time transcription, call summarization, and non-English translation — unanimously approved by city council.
The question isn't whether AI translation belongs in emergency communications anymore. The question is which implementations actually work when a caller is terrified and can't speak English — and seconds matter.
That's what we built Convey911 to answer.
Convey911