Here is wisdom. I learned this too late in life, and am still not sure I’ve learned it well:

❝Don’t feel like you need to fix everything. A common response to bearing witness to another’s trauma is to try and fix it. We don’t want others to suffer. That said, you may not be offering what the other person or group is clearly stating they need. If they need you to listen, and you choose to act but not listen, then you have both not supported them in their trauma and violated a boundary.❞

https://community.hachyderm.io/blog/2024/08/12/hachyderms-introduction-to-mastodon-moderation-part-1/