AndrewR

Join the call for a Digital Platform Ombudsman - we all deserve real support when things go wrong online

"Right now, the Telecommunications Industry Ombudsman (TIO) cannot resolve complaints about digital platforms and online services – no one can. We are calling on the Australian Government to expand the TIO into a Communications Ombudsman, to resolve complaints about both telco and digital platforms.

"By sharing your story, we can build the case for change and show the Australian Government that we need strong consumer safeguards online. Join the call today, and help win a fair, independent digital platforms ombudsman."

https://www.tio.com.au/form/join-digital-platform-ombudsman

#digitalrights #electronicfrontiersaustralia

Join the call for a Digital Platform Ombudsman | The Telecommunications Industry Ombudsman

Mar 19 at 6:00amWeb
Show threadOnno (VK6FLAB)Mar 19

@andrew

Here's another gap in online activities:

Closed Captioning

The ACMA regulates it for broadcast television, but specifically excludes catch-up services like iView and SBS on Demand.

Nobody is regulating Netflix, Prime or any of the other streaming services either.

For catch-up services, the only path after being ignored by the operator is the Human Rights Commission who have no power to enforce. After that you need to start legal proceedings.

Source: I'm hard of hearing