Ste GrainerI really enjoyed the first episode of Service Request, a podcast offshoot from 99% Invisible. The podcast focuses on the infrastructure, services, and the underlying systems that keep our society running. And the first episode was about the 311 service in New York City.
Service Request - 99% Invisible
A city is deceptively simple. You flip a switch, and the lights come on. You turn a faucet, and water flows. You tap “buy,” and a package lands at your door. Usually, we don’t think about how these systems work, who keeps them running, or how we interact with them…it all feels effortless. But behind