Over several years, where Aileen worked, multiple teams contributed content. While well-intentioned, this distributed ownership led to significant duplication, especially with FAQ content.

In her talk, “𝗛𝗼𝘄 𝗪𝗲 𝗗𝗲𝗽𝗿𝗲𝗰𝗮𝘁𝗲𝗱 𝟱𝟬𝟬+ 𝗔𝗿𝘁𝗶𝗰𝗹𝗲𝘀: 𝗖𝗹𝗲𝗮𝗻𝗶𝗻𝗴 𝗨𝗽 𝗗𝗼𝗰𝘂𝗺𝗲𝗻𝘁𝗮𝘁𝗶𝗼𝗻 𝗮𝘁 𝗦𝗰𝗮𝗹𝗲”, Aileen Mary shares how their team deprecated over 500 articles, nearly 30% of the Knowledge Base.