Kenneth Loai adoption inside companies is being misunderstood.
most leaders think it means installing tools.
the real shift is redesigning workflows.
3 stages:
stage 1: tool usage
teams adopt copilots, chat interfaces, and summarization tools.
productivity improves a bit.
but the underlying workflow stays the same.
stage 2: process augmentation
ai gets inserted into specific steps.
data analysis, report generation, customer responses.
things move faster.
the process still has too many steps.
stage 3: workflow redesign
this is where leverage shows up.
leaders start asking different questions:
what decision actually needs to be made?
what information matters?
which steps exist only because they always have?
half the workflow disappears.
most companies skip this.
they install ai on top of messy workflows.
same system.
just faster.
ai doesn't improve workflows.
it forces you to redesign them.
the companies seeing real gains didn't wait to learn that.