Still mulling over the Block layoffs, and one thing that caught my eye was how many folks who were let go were there for easily 6, 8, even 10 years or more. People who gave literally a decade of their life, jettisoned in an instant. (1/2)

In addition to the cruelty of it, there’s is NO WAY that you lose that much institutional knowledge and keep rolling along anywhere close to full operational efficiency, maybe not even 50%. There is a 0.0% chance that your fancy AI tools have *that* kind of context. And they certainly don’t have the collective centuries of technical, product, or design judgement of those people.

Such a failure of leadership and management at every level. (2/2)

@dankim From what I've seen in my career, companies claim they are all about operational efficiency when in fact, they're all about the stories the execs tell themselves in their head.

I call this "the tiny theater".

@dankim I've also realized that despite being at 50% operational efficiency, some companies keep on surviving for decades. So it might not be as important as we think. 🤷