RE: https://hachyderm.io/@rradczewski/116212327811508257

I didn't read through everything because it's quite long, and this is certainly quite mind blowing, yet it reads to me more like a human problem than software problem to be honest.

Reports were ignored, and people who actually used the software weren't trusted.

> Subpostmasters began reporting balancing errors within weeks of the Horizon system being installed, via the helpline they were instructed to use.
> ...