Mastodawn

Retailer denies memory replacement due to 4x increase in DDR5 pricing, says price increase would equate to an 'upgrade' for the customer — Australian retailer refuses to replace faulty Corsair kit

https://lemmy.world/post/44218766

Retailer denies memory replacement due to 4x increase in DDR5 pricing, says price increase would equate to an 'upgrade' for the customer — Australian retailer refuses to replace faulty Corsair kit - Lemmy.World

Lemmy

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Matty_r Mar 14

Immediately knew this was going to be Umart - they’re a bunch of cunts that treat their customers like trash.

The Australian Consumer Law states that the customer may choose a refund or replacement. This guy can raise it with ACCC and they’ll take then to court.

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MisterFrog

Best part is, they don’t even have to go to court, this sort of thing can be taken to your state or territory’s administrative tribunal, which costs peanuts to file with, and it’s extremely common to represent yourself. Hence why it’s an extremely effective threat when you’re obviously in the right, like in this case.

Basically Umart is fucked and Australian Consumer Law is really not shabby :)