@baldur I've never used any, either, on the odd occasion when something popped up for chatting to 'someone', it became quickly obvious that it wasn't a human because it never seemed to understand what I was saying. Nowadays, I avoid even any chance of it happening that way, by using email, phone or other method. You can easily tell if an email reply is an automated or template reply, as it rarely addresses anything to do with the details you've already given.