this is the story of so many technologies and certainly almost every technology that centers itself around knowledge work. that's because the technology isn't built/marketed/implemented with the workers in mind, it is for the bosses, who implement it in order to extract more out of people

RE: https://bsky.app/profile/did:plc:4vsredzl23vimaneyvzxzrdq/post/3mgs7gn62xc2t
this was the fundamental insight i got researching the history of office work for our book. shows up everywhere, all the time. the problem isn't the technology as much as the culture around it which dictates how it's built and used and who gets to choose