@neil I log into app,
Octo: Your meter is due for an upgrade click here to book it in
Me: ok 'clickity'
Octo: opening web browser... You already have a smart meter you can NOT book a meter replacement.
Me: Well why the beep did your other tentacle tell me to book an upgrade!
Perhaps the octopus analogy is a little too close and each arm has it's own 'brain'