Sumter County, Florida just made the news for using AI to bridge language barriers in 911 dispatch.

We’ve been solving this problem for years.

Here’s what we’ve learned:

The technology is only half the solution. The other half is implementation — making it work inside existing dispatcher workflows without adding friction or requiring retraining from scratch.
Most PSAP directors aren’t opposed to AI. They’re wary of disruption. They’re managing teams that are already understaffed and overstretched.

The tools that win in this space are the ones that disappear into the workflow. The dispatcher shouldn’t have to think about the technology. They should just be able to communicate.

That’s what Convey is built to do.

We’re glad this conversation is getting national attention. The need has always been there. Millions of calls. Millions of people who deserve a real response.

If your agency is ready to close this gap, let’s talk.