LimaCharlieMost EDR vendors eventually make a choice: optimize for large enterprise or stay flexible enough for MSSPs.
John Strand explains what drove Black Hills Information Security to make the switch: multi-tenant architecture built for the MSSP model, licensing that adjusts with workload, and agents light enough that customers stop complaining.
On their previous platform, customers were seeing 70% CPU spikes and asking for uninstalls. On LimaCharlie, utilization sits between 2 and 4%.
Since making the switch, BHIS cut their cost per endpoint by more than half and can now handle roughly twice the customer load with the same staff.
Watch the full interview: https://www.youtube.com/watch?v=stHEBb-iiys&t=3s