Steve WilliamsMar 2

Venting here, apologies. Thread
1. After dropping their CQC care home rating from ‘good’ to ‘needs improvement’, and losing 3 managers in the space of 6 months, the management at my mum’s care home thought they’d print some bullshit PR to reassure (gaslight) everyone that things weren’t on the slide.

It included satisfaction statistics that were entirely unattributed/fictitious (see pic).

#CareHome
#caring

Show threadSteve Williams

3. The management showned up half an hour later on an unintelligible team call. Imagine a hallway packed with 60 elderly residents and family, trying to listen to a man warbling on a laptop, which was an amplified by holding a karaoke microphone next to the speaker. To add a dash more fubar, the speaker was set to add some weird echo/delay. Utter chaos.

#CareHome #caring

Mar 2 at 11:13amWeb
Show threadJay 🇺🇦Mar 2

@blabberlicious

Jesus Christ.