Let me, for once, not mince words here: Windows 11 is a travesty, a loose collection of dark patterns and incompetence, run by people who have zero interest in lovingly crafting an operating system they can be proud of. Windows has become a vessel for subscriptions and ads, and cannot reasonably be considered anything other than a massive pile of user-hostile dark patterns designed to extract data, ad time, and subscription money from its users.

I ran into the same type of problem trying to reset the forgotten MS password for a friend. In her case she could log in to her PC with a PIN but not her password. Outlook was still accessible from the PC but not her phone.

Attempting to change the password resulted in an “SMS service not available” message 90% of the time over a period of days. The few times the service was available and it said we successfully changed the password, the new password would not work, even when we were positive it was entered correctly. The SSD wasn’t anywhere near full.

Microsoft then turned the days already wasted because of their incompetence into a week. As a last ditch effort we tried Microsoft’s 24 hour turn-around password reset questionnaire three times. After going through the process the new password was still rejected both on her PC and phone every single time.

We eventually had to give up. If her PC or her Outlook app ever asks for a password she’ll lose all access and that’s apparently just fine with Microsoft. When she does buy a new PC it’ll be an Apple.

When she does buy a new PC it’ll be an Apple.

an apple? Because of this? why? why is it not an option to use a computer without an online account?

OS-X (they still use that, right? Not iOS desktop or somesuch nonsense, yet?) seemed pretty much a middle ground between Windows and Linux the last time I used it. Kinda slightly more polished and uniform presentation than Ubuntu-du-jour, a little less mysterious than Windows, but in the end: just as screwed up.

I tried enabling Home folder encryption. After about 3 days a hard power-off shutdown (needed due to a driver error in their walled-garden hardware MacBook Pro, it wouldn’t power off or restart any other way) then the encrypted home folder was toast, unretrievable - laptop wouldn’t boot. Tech support was very nice, reassuring that they knew what was going on, and their best solution? Reinstall the OS from physical media, start over fresh, your files are so secure that not you or anybody else on the planet will ever see them again.