Ben ToddBecause nothing gives customers a better warm fuzzy felling in their belly than knowing the servers friendliness is ingenuous and they've been forced to do it.
Pink! Polonium!@monkeyben @Cyberoutsider @pluralistic
Was at a Starbucks recently (yeah, I know) and after the barista had what seemed like an authentic, human interaction with a customer, the manager walked by her and said "nice connect!" like the whole thing was a sport and the employee just scored a point.
Had the sense that SBUX and pick up artists were using the same vile playbook. 🤢
That's why I try to go to my local independent coffee shops when I can. I went into a cafe I hadn't been in for a year or two and the owner still remembered me!