LifeInMultipleChoiceIs toothpaste supposed to be sealed or is this how shitty the products just are now?
This is a manufacturing error that has some how squeezed past quality control. If you spent money on this where it came in a sealed box, refund should be easy if unused. Or at least IME.
Yeah when I opened the box I had to pull it to the top. Then realized “don’t press to hard” because it will start to prefer the side gaps if you don’t go easy.
TrackinDaKrakenProlly using AI and cameras instead of people to check quality now.
They’ve probably been using cameras for QA for some time
About 40 years
ZozanoOn the tube, in small print along the back, is a thing that says “tell us what you think” and a way to contact them. Send them that picture and they will likely send you a few tubes in exchange for that one. They will want it for the batch number on it for QA.
I recently bought a perishable that I opened the following day. It had mold on it, while the “best by” date was 2 months away.
The contact info they listed on the package didn’t work.
I contacted the store I bought it from, just to let them know they might have a bad batch
A week later I get contacted back. They said bring it in and the receipt for a refund.
No one at these companies really gives a shit.
I do this kind of work and we really do care. Don’t let one company convince you all hate you. Some really do try and want your business and good will. It means they get more business and you are happy, win-win.
I messaged them, I’ll make sure I give their response here. I just think it’s rediculous to buy a product (2 pack) and both be shit that don’t seal. It made me question whether they actually meant it to be or they declared it shelf stable
Honestly its more likely that multiple defects would be found in a ‘multipack’, there would be a higher probability of a material or machine defect affecting a run or batch of products which would then be boxed together - rather than a random item here and there.
They sent me a coupon for $3 off any 2 packages I wanted to buy in the future, haha
Shit happens in manufacturing.
Some day you should tour both a really modern facility and a very old one.
Sometimes damaged stuff slips through, nothing more.
Contact them via the info on the tube. I’ve never had anything but a good response when doing so, the QA Dept and maintenance want to know when the system drops the ball so they can improve it.
Yep, I’m in manufacturing and we want to know and to make it right
Someone on the line missed the glue on that one (or some similar mistake, more likely it was a machine that maybe ran out of glue or missed the target for some reason.)
Mistakes happen.
take it as a win and fill it with peanut butter for a joke on someone.