Thomas EinwallerFeb 26

Support colleague: "Customer isn't getting certain emails, can you check?"

Pasted her message into Codex CLI, right in the email service source directory. 5 minutes later it explained why
the system behaves exactly as designed — no bug.

Then asked it to draft a support reply a non-technical person can understand.

AI coding agents aren't just for writing code. They're incredibly fast at understanding existing codebases and
translating technical behavior into human language.

Show threadsaxxFeb 26
@tompson Can you tell us about the actual root cause in this case, except „works as designed“? How did Codex solve it?
Show threadThomas EinwallerFeb 26
@saxx the customer thought he and his colleagues should get a mail in that kind of event. But it was designed as only the administrator should get an email in that kind of event. Codex figured that out by the subject of the mails and looking at the logic in the code for sending out those mails.
Show threadsaxx
@tompson Let me rephrase 😇How much is the (very cool, no question about it) functionality of Codex or Claude Code or ChatGPT worth to you? 100€/M? 1000€/M?
Feb 26 at 6:13pmIvory for iOS