Smart metrics don’t just measure performance, they shape behavior.

If we’re deploying #AI across the enterprise, we need guardrails against metric gaming from day one. Governance isn’t a brake on innovation, it’s what makes transformation durable.

Especially as agentic systems enter ops.

https://sloanreview.mit.edu/article/what-ai-can-teach-us-about-designing-better-kpis/

#MWC26