Jason LefkowitzI occasionally help an elderly neighbor get stuff done with their computer. And every single time, I walk away in incandescent rage at how hard we have made this stuff for people who have not spent their entire waking lives marinating in it
Someone posted a reply saying that computers were harder in the past so it's fine they're hard now, which earned them an instant block. Thanks for identifying yourself as the kind of person I want nothing to do with
jtonline@jalefkowit I'm sure computers were much easier in the past in many ways. I get exceedingly angry about all the dark patterns and BS my 12yo has to put up with these days.
@jtonline They were bad in the old days, but it was more excusable then (IMO) because the whole field was so new. Everybody had to figure out from scratch what worked and what didn't. Plus computers were much slower and had less resources; there weren't CPU cycles available for things like nice interfaces.
Today we know what works and we have the resources to do it. We just don't, because someone can make more money by making things hard
Stephen Dioxide 
@jalefkowit @jtonline I got a Masters in information science 25 years ago. The class that sticks with me most to this day is the one where we did real-life user testing.
The software industry needs to do a LOT more real-life user testing.