More incredible incompetence at #canada #revenueCanada: "Submission Issue via Internet File Transfer (IFT)

You are receiving this notice as you are subscribed to the following electronic mailing list: Electronic Filing of Information Returns.

This notice is directed to users of the Internet File Transfer (IFT) application.

You may encounter the following error while submitting your XML file via My Business
Account or Represent a client, on the “File a return - Confirm of receipt” page:

Error - General
Please contact CRA
You may also encounter the following error while submitting your XML file if you are
accessing the IFT application with a Web Access Code (WAC), on the T619 page after
selecting “Submit”:

Error:
We cannot process your request at this time. We regret the inconvenience. Please try
again later.

If you encounter one of these errors, please ensure all mandatory fields are completed,
and remove any empty optional tags and shortcut tags. After making the necessary
corrections, rename the file, clear your cache, log out of the system, and log back in
before attempting to resubmit. Should the issue persist, please contact us for further
"To prevent potential submission issues, ensure that the Name, Address, Country, and
Province fields contain valid text and are not left blank or filled with spaces. As a
best practice, if no information is to be provided for a given optional tag, remove the
tag entirely rather than replacing its content with blank spaces.

Thank you for your understanding and cooperation. "
What I'm reading: we used grep to parse XML files.