@leah as my role is now supporting Microsoft devices I have to say that the most demotivating part of my job is that Microsoft has given up on things like "documentation" because their UIs change on a daily basis, and the only real way to figure out what you need to do now is ask CoPilot where to do the thing you already know you need to do. And if you need help from Microsoft support, well, you're really just talking to CoPilot again, which you could just do yourself.