been both sides of that counter

https://lemmy.ca/post/59918919

The entire economy can’t just shut down because of some snow. Realisitically the most dangerous part about that weather is the driving, if we just built public transit, their commute wouldn’t even be that different from a sunny day. If you dress for the weather you’ll be fine.
That's one way of saying you haven't commuted by bus, train, or subway in your entire life, I guess.
Maybe you’ve just never got to use good, high quality public transit.

Probably not the best in the world, but I would consider my city's public transit network way above the average for what I know. It's lovely most of the time, just not at rush hours when millions of people have to be moved at the same time, and specially in bad weather.
I'm not sure what your standard for high quality is but I'd bet that even the best one gets overwhelmed in these situations and it's an absolute hell to ride as well.

Edit: even though I think it is still good, It just came to mind that trains have been crashing as of lately in my country. So the quality could fall due to corruption and capitalism at any moment really...

If its over capacity every rush hour then they should consider running more trains and more frequently around those times, or depending on the trips taken, invest in another transit line to ease congestion.
I think I know which country they are talking about. I wouldn’t call it over capacity, but at capacity which still means metro every 3 minutes and every train is full. The experience of so many hundreds of people moving in and out can definitely be overwhelming. Combined with the noise, the heat in the summer and the smell, even if it’s on the better side of the scale world wide is still far from ideal.
If its at full capacity its time to consider expansion unless the city has strict rules in place to limit growth.