It was true 20 years ago, but is it still true nowadays when it’s the 30-40 year olds who mostly grew up with the kind of computer used in business settings whilst the 20 olds usually grew up with smartphones instead?

Can confirm: Most young hires in enterprise are only familiar with iOS and Android, and now maybe prompt “engineering”.

Desktop operation is as challenging for them as anyone.

Totally agree. And I think it’s also compounded by Windows becoming a more hostile OS to power users. There are some shortcuts in Office based on the Menu (! Not the Ribbon !) that still work and I know it’s just a matter of time before those go away too. Really feels like the Dark Ages for PC computing (other than the side effect of the rise of Linux).