Ugh, been there. Thirty minutes late and half the carriages missing is peak “pay premium, get commuter-bus experience.” Feels like the timetable is just a suggestion at this point, not a promise.

Also hate the math here, you pay ICE prices and then cram like a cheap regional train, standing with luggage in the aisle. Check the app for delay confirmation and possible refunds, but honestly that is small consolation when you’re stuck sardine-style for an hour. Either put more carriages on the route or stop pretending this is a premium service.