My general dislike of AI writing has had a positive impact on how I read and listen to texts and scripts.

If I'm listening to a nature video, for example, and a sentence is empty of meaning or just illogical I turn that video off and avoid whoever made it.

Some of the things I've rejected probably weren't made by AI, but I don't see that as a bad thing.

My main issue with AI texts is I just find them kind of patronizing? You want me to sit and nicely listen but you can't be bothered to write?

I had to talk with a chat from Optimum Online about my internet recently. I think they are using AI, but mixed with a real customer service rep in some bizarre way. Every message is so wordy positive and sycophantic. "Of course I can help you do that right away!" (can you? can you really?)

But, eventually someone made some real changes to my account that I'd HOPE they wouldn't leave to an AI. There were long gaps between each response and I still had to wait 15 to talk to "someone"

I could see a customer service rep monitoring maybe ten or so such conversations and looking for the right point to move in.

It's also possible the more terse and effective communication of the rep is run through an AI filter to make it "nicer"

I found myself being just as wordy right back because they system annoyed me.

@futurebird there are customer service teams that force their agents to run their response to their internal AI so it mightve been that too, the agent makes the normal sentence youd like to get, they are then forced to “align it better with the company goals though the AI” or whatever bs so the sane shortish answer becomes a hodge-podge of words that are as useful as a wisdom tooth growing sideways