The Eddie Show 📷🎧❤️Feb 1
brought low by the painful stupidity of a tech support person who wanted to argue with me that it was megawatts and not megabits.
Show threadThe Eddie Show 📷🎧❤️Feb 1

2/2 "My Internet Provider and the Enshittification of Tech Support by AI!"

The tech support person who insisted the word was "megawatts" and not "megabits" and sounded like a bot (no affect in their voice) was the AI-enhanced (in real time) voice of a person in India whose accent was "Americanized" for "ease of understanding to our customers."

I shit you not. Learned this from a Stateside call center supervisor I received a requested callback from.

FML.

@paul

Show threadMaria Langer | 📝🛥️💎

@TheEddieShow @NoRomBasic @paul No surprise here. We all know how frustrating it is to need help and have our call received by an overseas operator reading off a script in an accent so thick we can't understand what he's saying. But this is not the solution. The solution is better technical support, better documentation, and localized telephone support.

While I realize that that costs money, I have to wonder how many customers are lost when they can't get good support.

Feb 1 at 3:07pmWeb