brought low by the painful stupidity of a tech support person who wanted to argue with me that it was megawatts and not megabits.

2/2 "My Internet Provider and the Enshittification of Tech Support by AI!"

The tech support person who insisted the word was "megawatts" and not "megabits" and sounded like a bot (no affect in their voice) was the AI-enhanced (in real time) voice of a person in India whose accent was "Americanized" for "ease of understanding to our customers."

I shit you not. Learned this from a Stateside call center supervisor I received a requested callback from.

FML.

@paul

@TheEddieShow @paul

Namecheap uses "Susie Q" for their AI support. Anyone with any technical knowledge wastes about 5-7 minutes before getting to speak with a person. It's only useful for pre-sales, well, occasionally useful.