On my way to Munich this morning — Deutsche Bahn ICE train canceled without replacement. Couldn’t board the next train bound to Munich (run by another operator - Westbahn), so I stood in the cold for 45mins until the next DB train.
That’s where liberalisation hurts customers: multiple operators, but no cross-honoring when things go wrong. Wouldn’t it make sense to have mutual backup agreements for delays and cancellations? 🤔 @jon anything in discussions policy wise on this?