Julien MarchalJan 21
On my way to Munich this morning — Deutsche Bahn ICE train canceled without replacement. Couldn’t board the next train bound to Munich (run by another operator - Westbahn), so I stood in the cold for 45mins until the next DB train.
That’s where liberalisation hurts customers: multiple operators, but no cross-honoring when things go wrong. Wouldn’t it make sense to have mutual backup agreements for delays and cancellations? 🤔 @jon anything in discussions policy wise on this?
Show threadJon WorthJan 21
@julienmarchal this will be covered in the forthcoming Regulation, yes. As Westbahn isn’t compulsory reservation you’d have been able to take it once the Regulation is agreed.
Show threadJulien Marchal
@jon that is AMAZING news! I thought the upcoming regulation was only about „passenger rights for multiple tickets / through-tickets involving more than one operator“. If it includes cases like these, where there are not multiple tickets or operators booked, but booked operator fails meaning customers can then hop on ANY train of ANY operator - that is indeed AWESOME! This is what’s coming?
Jan 21 at 7:47amWeb
Show threadJon WorthJan 21
@julienmarchal only if there’s space. But this has to be part of the reform - otherwise passengers are going to too often get stuck in the case of disruption.
Show threadJulien MarchalJan 21
@jon agreed! But this also means it’s not yet confirmed this is part of it? I feel like this part of it is never talked about…
Show threadJon WorthJan 21
@julienmarchal I am quite sure it will be in the initial draft from the Commission, due in Feb or March. But then when it gets to the Council this will then be removed due to state railways lobbying to remove it.