Jeremy KahnDec 23
Lorin Hochstein 

Some thoughts I had for rating incidents on more than just severity:

https://surfingcomplexity.blog/2025/12/22/another-way-to-rate-incidents/

Another way to rate incidents

Every organization I’m aware of that does incident management has some sort of severity rating system. The highest severity is often referred to as either a SEV1 or a SEV0 depending on the or…

Surfing Complexity
Dec 23 at 5:08amWeb
Show threadJeremy KahnDec 23

@norootcause

I would love to file more SEV4/LEP1 incidents, every time I see a near-miss

Show threadRob RussellDec 23

@norootcause I'm used to relying on an impact and urgency matrix to calculate severity based on pre-negotiated definitions with the business, but that often gets foggy in the mists of anxiety - how we classified in the moment was always a chapter in the retrospective.

But it meant I could do those retrospectives based on a high rating on one axis even if the other axis was rated low.

Show threadRob RussellDec 23

@norootcause

I also had a daily review of absolutely every incident closed in the past day, which is of critical importance for proper problem management, of course - we got lots of lessons learned that way