Dr Paris (he/him)posted about my Apple ID woes, please share widely?
Wolfgang Lutz@parisba last time I had (way smaller) issues, where the support was unwilling to help I just choose „I want to buy a Mac“ instead of „I have a problem“ in the first question of the support line and stated my problem there. The „selling“ guy was way more interested in my problem then support was and was really helpful.
@parisba the whole issue took some months to resolve and in the end the problem was that the identifier for our bank was wrong. As there was no way to write Apple about the problem, this was never checked. We got assigned our very own support agent after a while, who found the issue after a week.