Anil Adivishnu@JonathanMosen bummer from Vispero: in their new blog post about updated support policies, they say that for perpetual licenses, product support is only provided if you have an active SMA.
https://blog.freedomscientific.com/why-were-updating-our-support-policy-and-what-it-means-for-you/
https://blog.freedomscientific.com/why-were-updating-our-support-policy-and-what-it-means-for-you/
