Mastodawn

via Hackernews. It really is comical the lengths to which companies will go to avoid being contacted by their customers.

What the fuck is a ‘fuck off contact page?’

"A “fuck off contact page” is what a company throws together when they actually don’t want anyone to contact them at all. They are usually found on the websites of million or billion dollar companies, likely Software-as-a-service (SaaS) companies that are trying to reduce the amount of money they spend on support by carefully hiding the real support channels behind login walls. These companies tend to offer multiple tiers of support, with enterprise customers having a customer success manager who they can call on this ancient device we call phones, whereas the lower-paying customers may have to wrangle various in-app ticket mechanisms. If you solve your own problem by reading the knowledge base, then this is a win for the company. They don’t want to hear from you, they want you to fuck off."

https://www.nicchan.me/blog/the-f-off-contact-page/

The f*** off contact page - Nic Chan

How to get people to NOT contact you

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Matt Dec 8

@briankrebs I’m sorry, but I will push back hard on this one.

There are not enough people on this planet to provide the levels of tech support required. That is the problem.

You need 20x L1 tech support asking “Have you tried turning it off and back on again?” For every L2 dealing with an actual problem.

I won’t deny that a significant chunk of that is because of the shit the companies are pushing out in the first place.

No one wants to do L1. Not even AI.

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Wouter Verhelst

@mattw
I've done L1 tech support while in college, can confirm.

People ask you to help fix their internet connection but you have to explain to them what 'right clicking' means, first. Nobody wants to do this.

Doesn't excuse not doing it. Nobody wants to call people to sell them things they don't need (BTDT too -- not proud of it, was desperate) yet they somehow find people. If they can do that, they can also find someone to answer a f***ing phone.
@briankrebs