BrianKrebsDec 8

via Hackernews. It really is comical the lengths to which companies will go to avoid being contacted by their customers.

What the fuck is a ‘fuck off contact page?’

"A “fuck off contact page” is what a company throws together when they actually don’t want anyone to contact them at all. They are usually found on the websites of million or billion dollar companies, likely Software-as-a-service (SaaS) companies that are trying to reduce the amount of money they spend on support by carefully hiding the real support channels behind login walls. These companies tend to offer multiple tiers of support, with enterprise customers having a customer success manager who they can call on this ancient device we call phones, whereas the lower-paying customers may have to wrangle various in-app ticket mechanisms. If you solve your own problem by reading the knowledge base, then this is a win for the company. They don’t want to hear from you, they want you to fuck off."

https://www.nicchan.me/blog/the-f-off-contact-page/

The f*** off contact page - Nic Chan

How to get people to NOT contact you

Show threadBrianKrebsDec 8
By extension, a lot of these same companies with "fuck off" contact pages tend to also hide how to get in touch with them if you're a reporter, directing all inquiries to a generic address like info@ and omitting any email addresses or phone numbers from press releases.
Show threadCatelliDec 8

@briankrebs I just ran into this trying to figure out hiya.com

Ironically, because our corporate outbound phone number is registered as spam, preventing us from contacting our customers.

The solution to this problem is supposedly a company with a "Fuck off contact page"

Show threadDarrenDec 8
@Catelli @briankrebs in my experience most companies outbound semi automated dialing services are spam operations. I get maybe low single digit numbers of inbound calls from companies a year that I actually authorized. it’s quite shocking now to answer a call from an unknown number and it actually be useful.
Show threadCatelli
@dplattsf @briankrebs We don't semi-automate any calls. All of our calls are from people. (We also don't call the general public, we're not in that space, we're an industrial supplier to companies.)
Dec 8 at 5:36pmWeb
Show threadDarrenDec 8
@Catelli @briankrebs I think unfortunately a lot of the dialing services share outgoing numbers with disreputable organizations. Even sales people who feel like you should answer their call and onus is on you to opt out. Hiya is quite useful, but sometimes the phone numbers are recycled among bad actors unfortunately