BrianKrebsDec 8

via Hackernews. It really is comical the lengths to which companies will go to avoid being contacted by their customers.

What the fuck is a ‘fuck off contact page?’

"A “fuck off contact page” is what a company throws together when they actually don’t want anyone to contact them at all. They are usually found on the websites of million or billion dollar companies, likely Software-as-a-service (SaaS) companies that are trying to reduce the amount of money they spend on support by carefully hiding the real support channels behind login walls. These companies tend to offer multiple tiers of support, with enterprise customers having a customer success manager who they can call on this ancient device we call phones, whereas the lower-paying customers may have to wrangle various in-app ticket mechanisms. If you solve your own problem by reading the knowledge base, then this is a win for the company. They don’t want to hear from you, they want you to fuck off."

https://www.nicchan.me/blog/the-f-off-contact-page/

The f*** off contact page - Nic Chan

How to get people to NOT contact you

Show threadKarel 'Clock' K.
@briankrebs I think before buying a product or service (PoS), people should check whether the vendor is actually reasonably contactable. If not, boycott the PoS - it's a high risk of being scammed by being sold a defective PoS as a good one.
Dec 8 at 3:39pmWeb
Show threadAlex@rtnVFRmedia Suffolk UKDec 8
@clock @briankrebs this is the actual advice from our consumer protection authorities and the anti-fraud unit of the Police in the UK...
Show threadKarel 'Clock' K.Dec 8
@vfrmedia @briankrebs Do you think it is fair from the consumer protection authorities and the anti-fraud unit of the Police in the UK to advice people to check whether the vendor is actually reasonably contactable before buying a product or service?
Show threadAlex@rtnVFRmedia Suffolk UKDec 8

@clock @briankrebs

It is as there have been a *lot* of fake/scam shop websites set up here, the Police in London are nicking people every few weeks for setting them up..

Show threadBrianKrebsDec 8
@clock @vfrmedia I think it's reasonable for consumers to be wary of companies that make it difficult to contact them.