ARINC collect passenger biometric data on vMUSE, which is the system which has been impacted (the user identity database in particular, hence why airline staff can't log in either).
Here’s where it began this time yesterday, before the whole thing tumbled off a cliff.
honey i've opened the door to 1998
ARINC hope to have vMUSE back online shortly, they’re restoring their Windows environment from backup. Somebody got Domain Admin and totalled it.

ARINC are flying engineers out to airports to try to fix terminals.

Brussels airport, EBBR, have issued this NOTAM: “AD LTD DUE TO AN IT SYSTEM DISRUPTION. AIRLINES ARE TO CANCEL 50
PERCENT OF THEIR DEPARTING PASSENGER FLIGHTS IN THIS TIMEFRAME”

The ARINC incident continues https://www.bbc.co.uk/news/articles/cwy88857llno

Also for anybody interested, ARINC is where the cyber incident is.

ARINC were basically the OG airport network provider, from 1929. ARNIC were sold to Carlyle Group (private equity) in 2007, who sold them to Rockwell Collins in 2013, who sold to United Technologies in 2018, who merged to form Collins Aerospace. Their network looks a mess of US corporate shenanigans… webmail doesn’t even require https yet 😅

Heathrow cyber-attack: Airports warn of second day of disruption

The issue affecting check-in and baggage systems caused hundreds of delays and cancellations on Saturday.

BBC News

Worth noting that airplanes are incredibly safe and resilient after extensive regulation and open and transparent investigations of every air incident…

when you land on the ground, however, air travel is caught in the same cybersecurity bullshit every other industry is caught up in.

EU cyber agency says airport software held to ransom by criminals

Brussels Airport asks airlines to cancel nearly half of their outgoing flights on Monday.

BBC News
The ARINC incident is likely to continue through the week. They haven’t yet got the threat out of the network.

After ARINC restored domain controllers from backup, the threat actor got back in and started trashing more stuff. 🫡

The whole thing is a mess, they probably want to pause, take a breathe, and think about flushing out attacker before rebuilding things.

EU cyber agency says airport software held to ransom by criminals

Brussels Airport asks airlines to cancel nearly half of their outgoing flights on Monday.

BBC News
The airport thing is still rumbling on, terminals haven’t been restored by ARINC, it’s just disappeared from headlines as the media got bored.

Berlin Airport ran at 70% delays yesterday

https://www.dailyfinland.fi/europe/45344/Long-delays-at-Berlin-airport-as-authority-confirms-ransomware-attack

I’ve confirmed today that Heathrow, Berlin and Dublin all still have no Muse terminals restored. I haven’t checked other airports. It’s even more complicated because Muse both processes and stores biometrics of passengers.

"Before we reconnect our system, we must be 100% sure that there are no malware programmes left," the BER spokesman said.

Long delays at Berlin airport as authority confirms ransomware attack

Disruption at airports in Berlin and other European cities persisted on Monday, with 70% of departures from the German capital

dailyfinland
Berlin are doing pen and paper 📝 old skool still works
The Muse systems at impacted airports will likely be down the rest of the week. Airlines are being advised to continue contingency measures.
Heathrow is at 80% flight delays, Brussels 79%, Dublin 74%, Berlin 84% - all are vMuse. London City isn't on vMuse, they're at 33% as a point of comparison.

The Europe airlines ransomware situation is a variant of Hardbit ransomware, which doesn’t have a portal and is incredibly basic.

They’ve had to restart recovery again as the devices keep getting reinfected. I’ve never seen an incident like it. Somebody like the NCSC needs to go in and help them with IR.

Look at Dublin airport, reporters starting to realise it never actually got fixed 😅

https://www.thejournal.ie/dublin-airport-issues-timeline-fix-6824817-Sep2025/

No timeline for fix to issues slowing operations at Dublin Airport's Terminal 2, says DAA

The need for manual workarounds means that check-in and bag drop at airline desks may take longer than usual.

TheJournal.ie
Delays at airports continue today. ARINC/Collins have been unable to tell impacted airports when services will resume. https://www.vienna.at/after-cyberattack-continued-disruptions-at-berlin-airport/9691694

Flight delays today:

Heathrow 78%
Brussels 79%
Dublin 68%
Berlin 86%

All are vMuse. London City isn't on vMuse, they're at 35% as a point of comparison.

Heathrow PR statement: "Collins Aerospace has confirmed an IT issue with the systems that it supplies to a number of airlines across Europe. We are supporting affected airlines with their contingencies and have deployed additional colleagues in terminals to assist passengers."
40 year old man arrested in connection to airport cybersecurity incident https://www.bbc.co.uk/news/articles/c62ldxyj431o
Man arrested in connection with airport cyber-attacks

The National Crime Agency (NCA) said a 40-year-old man was arrested in West Sussex.

BBC News
This is complete bollocks.

NPR and PBS have somehow managed to run a completely bollocks article linking the EU airport thing to AI - the article itself written by an AI cybersecurity vendor. https://www.wgcu.org/science-tech/2025-09-23/detection-expert-says-hackers-likely-used-ai-to-penetrate-airport-system

It's completely false. The payloads used in this one are detected by free Defender AV with a decade old static AV detections. This is not some cyber mega attack by a ransomware group: it's extremely poor security hygiene.

RTX, the owner of Collins aka ARINC, finally filed an 8K with the SEC for a ransomware incident. https://www.sec.gov/Archives/edgar/data/101829/000010182925000036/rtx-20250919.htm?7194ef805fa2d04b0f7e8c9521f97343

If your board is concerned about the EU ransomware thing - there is no need to be concerned. It is not a wider issue.

It wouldn't surprise me if the person arrested turns out to be an employee trying to do incident response or some such (I'm not saying they're guilty, at all).

It's an extremely unusual incident and essentially involves lax cybersecurity and confused response.

ARINC/Collins have been unable to restore the systems in Brussels airport so they are ripping out and replacing everything.

https://www.lesoir.be/700923/article/2025-09-24/cyberattaque-brussels-airport-un-nouveau-systeme-deploye-ce-lundi-avec-lespoir

HT @0xThiebaut

There’s a bit more info here: https://www.aviation24.be/airports/brussels-airport-bru/accelerate-rollout-of-new-check-in-system-after-cyberattack-on-collins-aerospace-software/

They will keep cancelling 10% of flights each day for the foreseeable future.

Flight delays today:

Heathrow 90%
Brussels 89%
Dublin 84%
Berlin 86%

All are vMuse. London City isn't on vMuse, they're at 33% as a point of comparison.

In terms of recovery:

- Heathrow going nowhere, manual workarounds to issue bag tags and boarding passes, airlines have been told to maintain continency measures until w/c October 6th

- Brussels Airport are manual workarounds to issue bag tags and boarding passes, and are ripping out all their vMuse terminals and Muse IT infrastructure and replacing them

- Dublin making progress to starting restoration

- Berlin manual workarounds to issue bag tags and boarding passes

Cyberattack on airports: Problems continue at BER and one arrest

Days after the cyberattack, the disruption at BER Airport continues. Meanwhile, a suspect has been arrested in the UK.

heise online
And yes, the 40 year old arrested yesterday lives in West Sussex - which is where Collins Aerospace has its avionics staff based.

Flight delays today:

Heathrow 95%
Brussels 94%
Dublin 76%
Berlin 80%

All are vMuse. London City isn't on vMuse, they're at 33% as a point of comparison.

If you're traveling via Heathrow, Brussels, Dublin or Berlin airport this weekend - flights are running fine but average 90% delays still.

Check in online (rather than at the airport). If you need to baggage drop add about ~30 mins to your usual schedule.

Expectation is this will last for about another week or two due to the ongoing issues at ARINC/Collins/RTX.

The exceptions are British Airways and Aer Lingus, who are okay now and extra staffed too.

Brussels Airport has today begun rolling out replacement terminals and servers for it's ARINC/Collins/RTX ransomware compromised infrastructure. https://www.traveldailynews.com/aviation/brussels-airport-accelerates-new-check-in-and-boarding-system-after-cyberattack/
Berlin Airport says it is still in the middle of the "crisis", with 20 Collins staff on site trying to restore systems.
https://www.yahoo.com/news/articles/berlins-airport-still-suffering-delays-114722643.html
Berlin's airport still suffering delays after cyberattack a week ago

Delays are still being experienced at Berlin's international BER airport following a cyberattack on its IT systems a week ago, an airport spokesman told dpa ...

Yahoo News

Flight delays today:

Heathrow 81%
Brussels 81%
Dublin 73%
Berlin 77%

I'm probably going to stop tracking this one for now, basically the impacted airports are mostly okay to travel through, check in online basically.

Airports did a really good at being resilient, by falling back to paper and/or using online check in.

Collins, less so.

One hopefully final thought for now - interesting security setup to take and store biometrics. I'll be sure to rotate my face and fingerprints.
@GossiTheDog vMuse is basically just a simple Windows shell with shortcuts to airline apps. Most workstations worldwide have admin backdoors enabled by default, and security usually isn’t taken seriously until shit hits the fan