The saga of DHL's incompetence continues with their attempted delivery [sic] of my latest parcel. I mentioned it before, I suspect, but it has progressed since then. A parcel they promised would be delivered on Monday, 22 September 2025, and then promptly lost.
It took an official complaint to wake them up, and even then it took another two days before there was any reaction.
And where are we now? A promise the parcel will be delivered to my local post office today. But...
... my local post office is only open until 13.00, the package was placed on the delivery van at 10.32. Enough time, you might think, for the van to get from the local depot to the destination.
No, I am told at the post office, they don't receive deliveries on a Saturday, they get held over to the following Monday. So that's a week since the promised delivery date, and no guarantee that it will work. My packages have been out for delivery before, and never made it. And...
... the thing is, I am one of many millions who work. And my working times are much the same as the post office's opening times - they should have decent hours too.
So unless I finish work early - making a financial loss - to collect my parcel, I have to wait until next Saturday - Friday is a national holiday.
So a guaranteed, over-the-weekend delivery through DHL takes a fortnight.
What to do? I have a solution...
The solution is to write to my supplier - copy DHL - and tell them I'll not be ordering from them any more, unless they change their delivery agent. I can order, in person, elsewhere.
It is slightly inconvenient, but not as inconvenient as having to wait a fortnight for a simple delivery, and then going out to buy supplies to keep me going anyway.
Some things in life are inconvenient, but better in the long run. A local business will profit.
Urban Camera