A cord on the hood of my (~4-year-old) #JackWolfskin jacket has broken. I went to the store today to see if they could repair it; I would also buy a new hood if necessary.

“No, we'll repair it—it won't cost you anything, even though it's outside the warranty period. Our aim is to throw away as little as possible. But please give us 2-3 weeks.”

Um - okay. Thanks!