Mike BowlerWhen I talk to teams about their goals, I'm continually surprised how often the answer is framed as "meets our deadlines" rather than "delights our customers".
We get what we focus on. Perhaps we should have better goals.
Joel Tosi@mike_bowler Was having that same conversation yesterday. Started framing it to 'what would you like to be easier that should be easier?" That helped some. Still exploring. Context is ...something
ck@joeltosi @mike_bowler I have talked to many leaders who ask why their teams are not pushing boundaries and taking risks and the answer is simple - you punish them for making mistakes, and reward them hardly at all for their successes; it doesn't take long to realize you can spend most of your time avoiding looking bad and have a steady paycheck
@cursedsql @mike_bowler
+1000
With more determined teams, this becomes 'hiding information' - i.e. this was so bad, we fixed it on our own but didn't tell anyone.
Then of course the question is 'Why didn't you tell other teams?'
and so the cycle continues