Brian BoyerJun 25
THIS IS A GODDAMNED LEGAL AGREEMENT FFS DOCUSIGN
Show threadAndrew DrakeJun 25

@brianboyer last time it gave me that prompt I tried it (on a legal agreement) for fun, since I figured it'd probably get details hilariously wrong.

Instead it gave me a summary that was approximately "this is a [type of legal agreement] with lots of terms in it" which, while not wrong, was less informative than the document title 😂

I wonder if this reflects the attention span of the executives pushing these features. They can't bring themselves to read more than 20 words so they assume nobody else can either?

Show thread👾 Attila GondaJun 25

@adrake @brianboyer okay, but we talk about a service that scrolls down the view to the next required signature place if you fill out one, so the user experience was already a bit low.

when I'm reading through a contract and see a yellow marker I naturally want to fill it out and continue the reading, but they either think nobody reads these documents or nobody at DocuSign uses their own platform because the site hijacks my viewport and jumps down - this is the exact opposite what I'd want 😠

Show threadAndrew DrakeJun 25
@pcdevil @brianboyer my own workflow is that I carefully read the doc in its entirety first, before I sign any part of it. So when I do start signing I do find it helpful to jump to the next thing that needs it; on paper I'd be flipping to the next page with a "sign here" sticky note on it (if the contract was big enough for that to be useful). I think the UX feels pretty polished for that, but as somebody who normally hates having my viewport hijacked I 100% understand the frustration if that's not your workflow!
Show thread👾 Attila Gonda

@adrake @brianboyer absolutely, that's also a valid flow!

I think a good middle-ground would be that "jump to next" would require one more click by default:
that way your usage would be still easy to achieve but I don't feel myself clicking and scrolling 🙄

Jun 25 at 5:09pmWeb
Show threadAndrew DrakeJun 25
@pcdevil @brianboyer oh yeah totally! I was mostly responding to the "they think nobody reads the docs", that's certainly a possibility but anther possibility is they over-optimized one specific workflow.