For sure.

If they’ve got a problem with non-emergency callers dialing 911, surely it would be best to try and reduce that problem through other means (such as fining persistent inappropriate use of 911)

I don’t want to talk to a fucking robot when I’m on the floor dying.

I think the non-emergency number should be heavily advertised. I have no idea what the local one for me is (if it even exists)

What happens if you put “police your_city” in your favorite search engine? I tried it with my current city and the village where I grew up, and both led me to the phone number in reasonable time.